BrandBuilder Help

What does BrandBuilder cost?

You can make a brand and edit it for free, with no card. To download your files, share your brand book and make as many brands as you like, subscribe to Unlimited:

• $19 a month, or
• $108 a year, which is $9/month.

Prices are in US dollars. To subscribe, open My Account › Subscription and click Subscribe. See Pricing for the full feature list.

How do I cancel?

Sign in, open the menu at the top right and choose My Account. Open Subscription, click Cancel subscription and confirm on the Stripe page.

The cancellation takes effect at the end of the period you paid for. You keep your plan until then, and we do not charge you again. Until that date, you can click Resume subscription to keep it.

If you cannot sign in, email info@brandbuilder.ai and we will cancel it for you.

What is this charge on my card?

BrandBuilder charges show on card statements as BRANDBUILDER. Charges from before late October 2026 show as EMBLEM/BRANDBUILDER. Emblem is the old name of BrandBuilder, so older plans and receipts can say Emblem. Receipts from Stripe can also name Tiller Enterprises Inc, the business that ran BrandBuilder before GOODNUF LLC. The invoices in your account come from GOODNUF LLC.

Brandbuildr.ai is a different company, and it bills through Paddle. If your receipt names Brandbuildr.ai or Paddle, contact them.

If you do not know which account a charge belongs to, email info@brandbuilder.ai with the date, the amount and the last four digits of the card. We will find it.

How do I sign in?

Click Sign In and use one of these:

• Your email and password. If you forgot your password, type your email and click Forgot your password? We email you a reset link.
• A sign-in link. Type your email and click Email me a sign-in link. We email you a link and a 6-digit code. Open the link, or type the code.
• Continue with Google, if you signed up with Google.

If you do not remember which email you used, email info@brandbuilder.ai with your name and the emails you might have used.

How do I delete my account?

Open My Account › Account and click Delete account. We email you a link. Open it within an hour to delete your account. This deletes all of your brands and files, and you cannot undo it.

If your subscription can still charge your card, cancel it first. You can delete your account right after you cancel.

Can I get invoices with my company name and VAT ID?

Yes.

1. Open My Account › Billing.
2. Under Invoice Details, click Edit invoice details.
3. Add your company name, address and VAT or tax ID, then go back to BrandBuilder.
4. Under Payment History, click View next to a payment, then Download PDF.

Every invoice shows your current details, past invoices included.

How do I contact you?

Email info@brandbuilder.ai. We answer every message.